Policies & Support

Policies & Support

Returns, Refunds & After Service

Return & Refund Policy

At CASLO, every statue is carefully crafted and inspected to ensure the highest quality. We are committed to providing our customers with a reliable and satisfying purchasing experience.

01. Eligibility & Returns 02. Exceptions 03. Damaged Items 04. Process 05. Order Cancellations

01. Eligibility for Returns

You may request a return or exchange under the following conditions:

  • The item arrived damaged during delivery.
  • The item received is a different model from the model you ordered.
  • The statue has visible manufacturing defects.

Note: This is not covered for color differences - as the color from the digital screens may vary from the originally uploaded photos.

  • Return requests must be made within 3 days of receiving the product.
  • The items should be unused and in its original condition and packaging for returning.

02. Non-Returnable Items

Certain items may not be eligible for return or refund, including:

Custom-made or special pre-order statues.

Items used, modified, or damaged after delivery.

Items returned without original packaging.

Items returned after the allowed return period.

CASLO reserves the right to evaluate the condition of the returned item before approving a refund or replacement.

03. Damaged or Incorrect Items

If your statue arrives damaged or incorrect, contact us immediately with clear photos/videos. Our team will review the case.

Possible Resolutions:

A repair
A replacement
A refund

The refund amount, if applicable, will be determined after reviewing the specific circumstances. Please note that the final decision regarding refunds or replacements will be made by CASLO in accordance with this policy.

04. Return Process

  • 1. Contact support with order details.
  • 2. Receive return instructions if approved.
  • 3. Pack statue in original packaging carefully.

Returns sent without prior approval may not be accepted.

05. Refund Process

  • Notification regarding approval/rejection.
  • Processed via original payment method.
  • Takes 14-21 business days to reflect.

06. Order Cancellations

Orders can only be canceled within the first 24 hours after they are placed. After this period, once production has commenced, cancellations will no longer be possible.

This ensures that every statue receives prompt attention and maintains the high standards of craftsmanship you expect from CASLO.

✨ We value your trust and strive to ensure every purchase meets your expectations.

After Service & Maintenance

At CASLO, our commitment to you does not end with delivery. We provide dedicated after service and maintenance support to ensure that your statue remains in perfect condition for years to come.

Regular Maintenance

  • Clear instructions on cleaning.
  • Tips on handling and placement.

Repair & Restoration

  • Advice on repair options for accidents.
  • Guidance for minor touch-ups.

Repainting Services

CASLO offers professional repainting and touch-up services, even after 10-20 years of purchase, for a nominal service charge. Preserving its intricate details and vibrant finish.

Consultation & Support

077 450 9310

Our after service ensures that every CASLO statue continues to inspire devotion and admiration for generations.